Reading: The role of a 21st century librarian

Great post from Emma Cragg and Katie Birkwood on what it takes to be a 21st century librarian, on the Guardian careers site (published a year ago), that I stumbled across today.

In all library roles customer service and communication skills are important. If anyone ever thought they’d become a librarian because they liked books or reading, they would be sorely disappointed if they did not also like people too.

So true! So much of the role is communicating the information you find to others.